Summary: Hospitality Resume 2020

 

BAR MANAGER & CONCIERGE

ANGELA         

KNEALE

〄  774-318-9198

〄  Quakertown, PA 18951

〄  etadaki5@gmail.com

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Summary

Reliable and diversified bar manager & concierge experienced with event planning and operations.

Strong multi-tasker with training in personal security, compassion, and situational awareness. Offers team leadership and top notch project execution. 

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Education

Global Training Center - Online: Supply Chain

Colorado Technical University - Online: Management Information Systems

Accelerated Coursework in Enterprise Database management & Telecommunications; I.T., GPA 3.5

The University of Montana - Missoula, MT: Extended Studies, National pilot program for environmental civic organizing;12cr Environmental Science: GPA 4.0

Ithaca College - Ithaca,NY:

Bachelor of Arts in Music (Piano)

06/1999            

Ithaca College Environmental Society- President 

Animal Rights Education Action League - Founder

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D'Bullets

• 2020 Certified Life Coach

• 2020 Pennsylvania RAMP Server certification - (before spring lockdown)

• Blue Card 2017-2021 Honolulu Liquor Commission

• Maintain immaculate displays and professional work appearance at all times.

• Concierge & parking specialist for largest conference center & hotel in the DC Metro area

• Maintained performance and safety through unexpected multiple emergency crisies.  

  ( Negotiated personal liability as employee during this time and resigned from position

  due to uncooperative & demanding hotel client & hotel staff )

• Ie, Extreme simultaneous circumstances of a 4hrs segment consisting of 5 emergency calls;

• 2 fires, 3 ambulances, 29th fl elevator incident with trapped persons,

• hotel and conference center at capacity 3000+ persons, hotel check-in key app malfunction, with full 500 car parking garage, guests broke parking ticket gates, full valet lots, congested ramp, and guest issues with overflow parking & issued tickets while performing normal concierge, bussing, and parking cashier services. 

• Provided excellence in customer support and satisfaction.

• Communicate for effective team efficiency, productivity, & presentation.

• Environmental awareness for safety and medical efforts.

• Knowledge of cashier terminal to expedite customer departure. 

• Input sales to POS terminal for shift & inventory tracking.

• Facilitated alcohol sales with proper identification checks.

• Executed opening and closing procedures as well as working double shifts.

• Provide ongoing customer satisfaction throughout their visit or event.

• Refresh bar stock and receive delivery for opening shift.

• Promote new and early happy hours for bar.

• Maintain hydration for guests and DD's not drinking alcohol.

• Keep track of customer tabs.

• Operate a Karaoke machine and maintain customer satisfaction.

• Communicate with security for environmental awareness and safety.

• Uphold operating standards and coworkers reputation with customers. 

• Created work schedules to maximize company and worker profitability.

• Upheld shift requirements for slow days.

• Created a fun and respectful environment for customer satisfaction.

• Leveled up service based on customer demands.

• Maximized sales on slow days and during special events. 

• Participated in club marketing during organized employee outings. 

• Performed live for promotional burlesque, Vegas, and sideshow events to boost sales.

• Knowledgeable concierge with insight to the tourist areas.

• Sell photos and tickets for local tour companies.

FREELANCER Life on Oahu

I have to be thankful for the Hawaiians, especially Da Hui & some kamaaina, even if I don't agree 💯. They know the water culture & the sea inhabitants best. They also are lifeguards. They set the playing field fair enough for everyone's safety.
Surfboards are dangerous in the strong currents of Oahu. What I saw & experienced at the North Shore is that the Pro & local surfers are fair. Tourists & dreamers avoiding serious mainland responsibility aren't fair. Hawaii is Asia Pacific crossroad to the "freedom" the USA offers. That's a new concept to Chinese tourists & others who don't live in democracies. However, for USA demographic that focuses on dragging Asia- Pacific minorities into financial destitute;-  Oahu, and Hawaii State needs a system for local businesses and kamaaina freelancers to get paid. Too many tourists, foreign & US Domestic residents do charge backs on their vacations, services & food, once they leave. It's created a poverty and level of crime, violence in Hawaii that State residents cannot afford. I think that's the state's responsibility. The overall attitude of those people & the large banks is that their credit card users don't need to pay, and many locals are thiefs. Hawaii State could easily set up an app & vacation log that tracks tourists' vacations & itemizes each purchase, service, meal, and activity. They should have to verify & clear every item before leaving the island. Or, the easy way out is to make tourists purchase Hawaii dollars printed money & have a debit load system to a card, making them exchange money for local Hawaii money that stores & services accept. It would help reduce crime local businesses endure and also create leftover investment for keiki or other needs of the local community. It's wouldn't be easy, however reduce the rip-off rate by those tourists which adds up to impact local business owners in a bad way.

Third of July 3rd

Oahu fireworks- Magic  Island, in front of Ala Moana;- according to Travis from the Maui team... we will have a great fireworks display bombarded with ground level fireworks. There will be fewer high Ariel fireworks. 

Getting a good seat up front is key to this years fireworks display.

So, for the military members who are sensitive to Explosions due to PTS;- this will be a dimmer view from above. 

The North Shore, Haleiwa, is already setting up for their holiday block party that will run until 11PM tonite. The block party will include Salsa, dancing, food and drinks all in the parking lot area by the Wyland art Gallery and Cholos and Patagonia store. 

I'll probably be online? catching a 23rd year of fireworks from Ithaca community fireworks display, in NY, if possible. Or, looking forward to 360 drone footage of the display.

Memorial Day surf

Memorial Day. 

3rd time on my surfboard...today actual wave...@ Sunset, Haleiwa 4' waves.

Then Buzz Bar for sunset. 

Great day! 

Beautiful