Summary: Hospitality Resume 2020

 

BAR MANAGER & CONCIERGE

ANGELA         

KNEALE

〄  774-318-9198

〄  Quakertown, PA 18951

〄  etadaki5@gmail.com

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Summary

Reliable and diversified bar manager & concierge experienced with event planning and operations.

Strong multi-tasker with training in personal security, compassion, and situational awareness. Offers team leadership and top notch project execution. 

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Education

Global Training Center - Online: Supply Chain

Colorado Technical University - Online: Management Information Systems

Accelerated Coursework in Enterprise Database management & Telecommunications; I.T., GPA 3.5

The University of Montana - Missoula, MT: Extended Studies, National pilot program for environmental civic organizing;12cr Environmental Science: GPA 4.0

Ithaca College - Ithaca,NY:

Bachelor of Arts in Music (Piano)

06/1999            

Ithaca College Environmental Society- President 

Animal Rights Education Action League - Founder

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D'Bullets

• 2020 Certified Life Coach

• 2020 Pennsylvania RAMP Server certification - (before spring lockdown)

• Blue Card 2017-2021 Honolulu Liquor Commission

• Maintain immaculate displays and professional work appearance at all times.

• Concierge & parking specialist for largest conference center & hotel in the DC Metro area

• Maintained performance and safety through unexpected multiple emergency crisies.  

  ( Negotiated personal liability as employee during this time and resigned from position

  due to uncooperative & demanding hotel client & hotel staff )

• Ie, Extreme simultaneous circumstances of a 4hrs segment consisting of 5 emergency calls;

• 2 fires, 3 ambulances, 29th fl elevator incident with trapped persons,

• hotel and conference center at capacity 3000+ persons, hotel check-in key app malfunction, with full 500 car parking garage, guests broke parking ticket gates, full valet lots, congested ramp, and guest issues with overflow parking & issued tickets while performing normal concierge, bussing, and parking cashier services. 

• Provided excellence in customer support and satisfaction.

• Communicate for effective team efficiency, productivity, & presentation.

• Environmental awareness for safety and medical efforts.

• Knowledge of cashier terminal to expedite customer departure. 

• Input sales to POS terminal for shift & inventory tracking.

• Facilitated alcohol sales with proper identification checks.

• Executed opening and closing procedures as well as working double shifts.

• Provide ongoing customer satisfaction throughout their visit or event.

• Refresh bar stock and receive delivery for opening shift.

• Promote new and early happy hours for bar.

• Maintain hydration for guests and DD's not drinking alcohol.

• Keep track of customer tabs.

• Operate a Karaoke machine and maintain customer satisfaction.

• Communicate with security for environmental awareness and safety.

• Uphold operating standards and coworkers reputation with customers. 

• Created work schedules to maximize company and worker profitability.

• Upheld shift requirements for slow days.

• Created a fun and respectful environment for customer satisfaction.

• Leveled up service based on customer demands.

• Maximized sales on slow days and during special events. 

• Participated in club marketing during organized employee outings. 

• Performed live for promotional burlesque, Vegas, and sideshow events to boost sales.

• Knowledgeable concierge with insight to the tourist areas.

• Sell photos and tickets for local tour companies.

FREELANCER Life on Oahu

I have to be thankful for the Hawaiians, especially Da Hui & some kamaaina, even if I don't agree 💯. They know the water culture & the sea inhabitants best. They also are lifeguards. They set the playing field fair enough for everyone's safety.
Surfboards are dangerous in the strong currents of Oahu. What I saw & experienced at the North Shore is that the Pro & local surfers are fair. Tourists & dreamers avoiding serious mainland responsibility aren't fair. Hawaii is Asia Pacific crossroad to the "freedom" the USA offers. That's a new concept to Chinese tourists & others who don't live in democracies. However, for USA demographic that focuses on dragging Asia- Pacific minorities into financial destitute;-  Oahu, and Hawaii State needs a system for local businesses and kamaaina freelancers to get paid. Too many tourists, foreign & US Domestic residents do charge backs on their vacations, services & food, once they leave. It's created a poverty and level of crime, violence in Hawaii that State residents cannot afford. I think that's the state's responsibility. The overall attitude of those people & the large banks is that their credit card users don't need to pay, and many locals are thiefs. Hawaii State could easily set up an app & vacation log that tracks tourists' vacations & itemizes each purchase, service, meal, and activity. They should have to verify & clear every item before leaving the island. Or, the easy way out is to make tourists purchase Hawaii dollars printed money & have a debit load system to a card, making them exchange money for local Hawaii money that stores & services accept. It would help reduce crime local businesses endure and also create leftover investment for keiki or other needs of the local community. It's wouldn't be easy, however reduce the rip-off rate by those tourists which adds up to impact local business owners in a bad way.

Dream from this morning

Intense realistic dream futuristic ,

I was in the water with y surfboard being brushed with a shark's presence. Knocked off my board and in still water 

The shark kept grazing my submerged body. I held my breath at a smooth pace.

I returned to land and a large explosion had happened on the highway near a tunnel. People weren't rescued by paramedics and many of them made the highway their encampment. Some still bleeding from schrapnel and getting thinner;- they still possessed an oblivious and seemingly happy demeanor. A family sat on a silver mush tarp only 15feet from an overturned tractor trailer. It seemed that the explosion released a neurotoxin that put the highway traveller's in a state of happy trance, immune to their surroundings. 

I wasn't exposed to the neurotoxin during the shark encounter. And ran through the accident scene looking for help. Only one person noticed me or spoke with me, asked what I was doing and I said I was going to get help or food. I ran through what seemed to be a massive accident that ran the length of the highway. More and more peopl were "entranced" in the pleasant state covered wth blood and injuries. I ran back to where I had come from got to the the shoreline where there were soft grasses, and I thanked God for the lush soft grass. The hard surfaced pavement and hard edges of human invention were nightmarish tragedy. I grabbed at the thick beach grasses and felt their softness, thanked God again.

Blue flower moon over Haleiwa

I'm starting on my board

I Having an issue with my beginning surfing sorry to compare it to teaching piano (something I do well), or rock climbing (got to 5.11indoors and 5.10was 1st outdoor in 6months)

main Issue:

the surf Board - every surf website suggests obtaining a "cost effective" board that's Big enough. In 2013 I was told by Jay Nu, Carve USA's CEO to ditch the lessons and buy a 9'-10' soft top from Honolulu (argh)Walmart- that the time I spend on the board will teach me more than the 1st lesson is worth. then aside from being offered a lesson with Sunny Garcia, I was told Sunny starts his students on a short board they purchase with lessons. So, same as piano- get something and get playing or get with a pro and learn their way. But, however I don't like lessons as they said in Sarasota, Florida that I have unofficial "defiance disorder" for some reason. 

So, 'MY Board, MY Way.' I thought (my 1st board) would come to me and be something I learn from, aside from not being completely eco unfriendly trash like some soft top. I asked around 2 Triple Crowns later 2015 and was offered to purchase a used Plumeria 8'6" mini tanker from Plumeria's rep Robert Courtney. Thanks to Johnny Orr from Liquid my board price was talked down a little bit mainly because "it's a bit yellow & taking on water".

I got a used board bag, leash, and soft rack too. Though Surfer Supply was going outta biz one day on way to my helix warmup@24 hr with an ambulance out front blocking the parking garage... I got a new DaKine longboard leash, board sponge, wax for a little bit.   I went to the North Shore Surf Shop and bought a pretty red fiberglass cutout fin that day I got the board. It took 2 weeks of searching for a pair, the only pair, of Futures honeycomb actual fN side bites I could find on the entire fN island-- that coincidntally color coordinate. 

Total spent- a bunch. Though the shopping motivated and taught me some things as well as my newbie discovery of the FireWire line (which better be my next board). And a book "sustainable surf". That's aside from meeting Jimbo (board shaper) who charges @ $100/board foot. Then a Big wave surfer also named Angela who found me with my new board at the Green World coffee shop- getting all metaphysical on me & sounding like my Mother only with surf and waves in mind. 

After consideration of making the Brewer stock board a preserved surf relic since his boards are already collectible;-Today, I put my board fins on. Sidebite fin screws a little rusty, and caving in to Chuck's placement of the center fin. I was going to put it all the way up.

It's a smaller day at the North Shore;- headed to Freddyland,maybe. I decided I'd rather look worse on larger waves than mess myself up at the Old Beach (Barber's Point).

12/2014 was my first time on a Waikiki rental board. And first time I tried I caught a wave, I had to jump down due to tourist surfers in the way attempting to paddle. Argh. I tanned on the board with Israeli Suzie nearby on her rental. 

I need to make this surfing thing real.

And yes, I met Kelly Slater 1x with his GF @ the Elephant Truck in 2013 and 1x he was @turtle bay driving range under hat cover. I did wait from when I was a teenager at Jersey Shore to be "seen" around a real surfer instead of shortboards in poser skimboarding shore break while In awe of the people a mentioned above. it was well worth the 2.5 decade wait and being told everyone thinks I'm a surfer for 10years.

End of day- went to Freddyland with Chuck (who went out to V-land to catch some waves). I'm sore from Paddling in places I didn't think I'd be sore. Freddyland got up to about 6' waves and was fun. Have to go out again soon...I think this can be addictive. 

Watched the sunset with everyone back @ chuck's -(Marine who attended the Memorial service this morning from the crashed unit that's been in news lately & his newly envaged friends) Chuck, Johnny Orr- Ty for a beautiful day...the planets are in alignment literally.

Chinese Navy in Honolulu, Problems with Hawaiian Nation hating Japan

My anxiety level is through the ceiling while at the Vans Off the Wall 2015.

This nearly marks my 6th year in the Hawaiian Islands. Fight over Export import- especially Filipinos attacking me, Chinese-Hawaiians trying to use shipping lines to run "independence guns", Yamaguchigumi wars aside from normal enemy status with my family in Japan, Israelis, and everyone else including the local born Feds and corrupt HPD has just been a NIgHTMARE.

Chinese Navy destroyer & navy are visiting and the "local born" Hawaii residents think that finding doppelgänger of yours truly is fun to mess with. Can't imagine who else they do this to, putting doubles near work places and gyms and outings. Rumour is that China has 5-6 doppelgänger of any person they want to replace in the U.S.

Chinese+Hawaiians working to exacerbate 

Pacific security with "revolutionary" actions against USA/ North America  & Japan. 

- this has been an immediate issue beginning with security trainer Olohei* Shane Kainoa Kekoakalani  Li, who asked me if I could bring guns to Hawaii in 2009. He ha been asking around as well as other small island nations outside the Pacific region. 

*In English, Olohei means a leader of the people.

http://m.washingtontimes.com/news/2015/feb/10/china-threatens-arm-hawaii-separatists-who-want-ki/?page=all

Arms to run through South China Sea

http://www.arabnews.com/news/850781?quicktabs_stat2=0